Lowes or Home Depot

 | May 25, 2009 10:21 AM

Lowe's image When we were in Cambridge, MA we always went to Home Depot because it was not too far away.  The next closest home improvement store was also a Home Depot, a larger one we could visit when we couldn’t find something at the closer Home Depot.  Lowes was just too far away, out in the suburbs.

Home Depot did not impress me too much with their poor customer service and poor quality products.  But it seemed good enough.

When we moved to Sunnyvale we started to go to Lowes because it was literally across the street.  Our experience with Lowes has been so much better, both in terms of customer service and product quality.  We had heard about this from others but now we have experienced it firsthand.

An example of their excellent customer service occurred today.  I had a $10 off coupon that expired a couple of weeks ago.  I asked customer service if I could still use it and they authorized my use for today.  Maybe they were also persuaded to do so after I honorably returned a packet of cilantro seeds I had inadvertently stolen a few weeks ago. 🙂

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